131 Privacy Policy — How Your Data Is Protected
131 takes your privacy seriously. This page provides full transparency on what data we collect, how we use it, our cookies policy, and your rights.
What Data We Collect
When you register and use 131, we collect certain necessary information. This is used to manage your account, maintain security, and improve our services. We only collect what is essential.
Name, mobile number, date of birth, and other identity details provided at registration.
Your device type, operating system, browser version, and IP address.
BKash/Nagad mobile number or bank account details — used solely for transaction verification.
Games played, pages visited, session duration, and in-app activity logs.
- Data We Collect
- How We Use Your Data
- Cookies & Tracking Policy
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Contact
Purpose & Legal Basis for Data Use
131 uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below.
Your data is used to manage account creation, login verification, transaction processing, and your overall gaming experience.
Data is analysed to detect suspicious transactions, unauthorised access, and fraudulent activity.
We analyze which sections are most used and where issues arise to improve service quality and usability.
Your contact information is used to send customer support responses, important updates, and security notifications.
Certain data is retained to meet the requirements of applicable laws and regulatory authorities in Bangladesh.
Cookies & Tracking Technologies
131 uses cookies on the platform to enhance your browsing experience. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language, theme, or settings.
- Analytics Cookies: Used to understand how pages are being used. This data is fully anonymised.
- Security Cookies: Used for fraud detection and system security.
You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of some features.
- Clear or block cookies from your browser settings.
- Browse in private or incognito mode.
- Third-party cookies can be disabled separately.
- For questions about cookies, email us at [email protected].
Data Storage, Security & Third-Party Sharing
Data Retention
How long your data is retained depends on the type of service:
- Account data: retained for the duration of the account and a minimum of 5 years after closure.
- Transaction records: retained for up to 7 years as required by law.
- Usage logs: typically up to 12 months.
- Cookies: 30 days to 1 year, depending on type.
Security Measures
To protect your data, 131 uses:
- Industry-standard SSL encryption.
- Data stored on servers is kept in encrypted form.
- Regular security audits and vulnerability assessments.
- Access controls — only authorised personnel can view your data.
Third-Party Data Sharing
131 does not sell or commercially share your personal data. However, data may be shared in the following limited circumstances:
Payment Processors: Payment gateways such as bKash, Nagad, and bank transfers receive the necessary information to verify transactions.
Legal Authorities: Data may be shared with regulatory bodies of the Government of Bangladesh when required by court order or legal obligation.
Technology Partners: Technology providers that support our operations receive limited data under strict confidentiality agreements.
Your Rights — Know Them & Use Them
As a 131 user, you have important rights regarding your data. Contact the support team to exercise any of these rights.
You can request to see what data is stored in your account. We will respond within 30 days.
You can request corrections to any inaccurate or outdated information. Some details can be updated directly in your account settings.
If you request account closure, your data will be deleted within a set timeframe, beyond what is required by legal obligations.
Policy Updates
131 may update this Privacy Policy from time to time. If significant changes are made, registered users will be notified where possible. We recommend checking this page occasionally — the date of the latest update is shown at the top.
Have a privacy-related question?
For any questions about your data or this policy, contact our support team at [email protected] — or visit our FAQ Page View.